Kelaghor believes your personal privacy is a fundamental right. This policy clearly sets out what data we collect, why we collect it, and how we keep it secure.
The core pillars of data protection at kelaghor.
All your personal information and transactions are protected with 256-bit SSL encryption. No outside party can access or read your data.
Kelaghor never sells your personal data to advertisers or third parties. Your information is used solely to provide our services.
You can view, correct, or delete your data at any time. Your rights over your own information are paramount.
All data is stored in encrypted databases and subject to regular security audits. Unauthorized access is completely impossible.
Your data is never held longer than necessary. Once an account is closed, data is deleted within a defined period.
You can opt out of marketing communications at any time. We respect your preferences.
Welcome to kelaghor. We are committed to providing a trusted and secure gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes how kelaghor collects, uses, stores, and protects your personal information.
We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — nothing is hidden behind complex legal jargon. By using any kelaghor service, you agree to this Privacy Policy.
This policy applies to the kelaghor website, mobile app, and all other digital services. If you have any privacy-related questions, feel free to reach out to us at any time.
Kelaghor only collects the information necessary to provide its services. Here's what we collect:
Information provided at registration:
Automatically collected information:
Financial Transaction Data:
We use your data for the following purposes:
| Purpose | What Data We Use |
|---|---|
| Account Creation & Management | Name, mobile number, email |
| Age & Identity Verification (KYC) | Date of birth, NID/passport, address |
| Payment Processing | Mobile banking number, transaction history |
| Customer Support | Contact information, account history |
| Fraud Prevention | IP address, device information, transaction patterns |
| Service improvement | Usage patterns (anonymized) |
| Legal Obligations | All required information |
We never use your data for advertising purposes. Promotional messages from kelaghor are only sent with your consent, and you can opt out at any time.
Kelaghor never sells your data. However, limited information may be shared in certain specific circumstances:
Kelaghor never shares data with advertisers, data brokers, or for any other commercial purpose.
Kelaghor's website and app use cookies and similar technologies. These fall into three categories:
Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause some site features to stop working.
Kelaghor follows the highest industry standards to protect your data:
Kelaghor gives you complete control over your data. Your rights include:
| Right | Description | How to Access |
|---|---|---|
| Right to access your data | You can find out what information we hold about you | Submit a Support Request |
| Right to Rectification | You can correct any inaccurate information | Account Settings or Support |
| Right to Erasure | You can request data deletion after closing your account | Written request to support |
| Right to Restrict Processing | You can restrict how your data is used for specific purposes | Contact Support |
| Data Portability | You can download a copy of your data | Submit a Support Request |
| Right to Opt Out | You can opt out of marketing communications | Unsubscribe link in any message |
To exercise any of your rights, email us at support@kelaghor.app. We typically respond within 30 days.
Kelaghor does not retain data beyond what is necessary. General guidelines:
Data is automatically deleted or anonymized after a set period.
Kelaghor strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.
If a parent or guardian discovers that their child has created an account on kelaghor, please contact us immediately at support@kelaghor.app. We will delete that account and all associated data.
Kelaghor may update this Privacy Policy when necessary. In the event of any changes, we will:
Continued use of kelaghor after any policy change will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.
For any privacy-related questions, concerns, or complaints, please get in touch with us:
Upon receiving a privacy complaint, a preliminary investigation will begin within 72 hours and a final decision will be communicated within 30 days.